Carl’s Junior

· I saw two examples of poor customer service.

#1 I waited for more than five minutes just trying to get a refill on beverages, which I never did get. Three employees, including the manager, saw me waiting and ignored me. I could see that they were busy but how long would it have taken to refill two sodas? Why don't they put a soda machine near the counter like every other fast food restaurant?

· An elderly lady next to me had a question about her order. There was a large packet of fries on the tray. She told the guy working the register that she didn’t order it. He argued with her! Not just once, but at least three times he told her that yes, she had ordered it. She ordered small fries. He didn’t understand what she asked for but wouldn’t admit that it was his fault. This kind of customer service leads to loss of customers. I don’t think I’ll be eating there any time real soon.

1. Time waiting- No customers should be left standing at one corner. The very least a waiter or waitress can do is to let the customer know that he or she has been taken note of and will be attended shortly. Never, never, never ignore a customer.

2. Even though the customers may be wrong but it is bad customer service etiquette to argue with them, and in this situation the customer was right and had to be told three times that she was wrong.

3. The place would lose its customers and they will lose the sales. The average business spends six times more to attract new customers than it does to keep old ones. That says a lot about the importance of putting the customer first.

4. Statistics show that the average dissatisfied customer will tell 8 to 10 people about their problem. One in five of those will share that with 20 others. So you can see how repeated offenses of poor customer service can quickly snowball into the downfall of a business.

5. Being polite and courteous should be observed by all the staffs there. This is to make the customers feel good and want to come back again.